Refund Policy

At theme.fixit.gr, we want to ensure you are happy with your purchase. However, because our products are digital goods delivered via Internet download, we generally offer a specific refund policy.

1. Digital Goods Non-Refundable Nature

Due to the nature of digital products (themes, templates, and plugins), once a product has been downloaded, it cannot be “returned.” Therefore, we do not offer unconditional refunds.

2. When You Can Request a Refund

We will consider refund requests only under the following circumstances:

• Non-delivery of the product: Due to mailing issues or server errors.

• Technical defects: If the product has a major bug or error that prevents it from working as described and our technical support team cannot fix it within [e.g., 7 days].

• Product not-as-described: If the product is significantly different from the preview/description on our website.

3. When Refunds Are Not Issued

Refunds will not be granted if:

• You simply changed your mind after downloading.

• You do not have the technical skills to use the product.

• The product is incompatible with 3rd party plugins not mentioned in our documentation.

4. How to Request a Refund

Refund requests must be submitted to [Your Email] within 14 days of the original purchase. Please include your order number and a detailed description of the issue.